Return and Refund Policy for “Controlling The Odds” Book

We at Controlling The Odds are committed to providing you with a satisfying reading experience. Please review our return and refund policy for “Controlling The Odds” book:

1. Returns:
– We accept returns within 30 days of the book’s delivery date if your book is damaged.
– To initiate a return, please contact our customer service at info@controllingtheodds.com with your order number and reason for return.

– The book must be in its original condition, unopened, and with no signs of wear or damage.

2. Refunds:
– Once we receive your returned book, we will inspect it and notify you of the approval or rejection of your refund.

– If approved, the refund will be processed, and a credit will be applied to your original method of payment within 3 business days.

3. Shipping:
– Shipping costs for returning the book are the responsibility of the customer, except in cases where the return is due to our error or a defective product.

4. Damaged or Defective Items:
– If you receive a damaged or defective book, please contact us immediately with photos of the issue, and we will arrange a replacement or refund, including return shipping costs.

5. Lost Shipments:
– In the rare event that your shipment is lost by Australia Post, please notify us, and we will work with you to either replace the book or issue a refund.

6. Contact Information:
– For all return and refund inquiries, please contact our customer service at info@controllingtheodds.com or +61422403229.

By purchasing “Controlling The Odds,” you agree to abide by the terms outlined in this policy. We appreciate your understanding and cooperation.

Thank you for choosing Controlling The Odds. Happy reading!